As I right this post, its interesting to note that I’m using a font called perptua, so that this post will perpetuate into the minds of people (aka SIFY for this post) so that they realise that something is a miss with their way of doing ‘business‘.
Business, it’s a funny term and often makes you feel that there ought to be no feelings attached to it. After all, a successful business cannot be run on sympathy! But, that doesn’t mean that a business is run without integrity or transparency. And well, its sad to say this, but what happened to me is just that. I was, to put it a bit harshly, swindled into paying for one month of internet and receiving only 10 days of it! In short ended up doing ‘business’ with people of no integrity, no transparency.
The question here that hits one is WHY? Well it happened because certain individuals prefer to do ‘business’. They don’t like to tell their customers what they are giving them. So for a person who for the past 5 years has never had to worry about download limits on his cable internet connection, suddenly finds himself faced with the harsh reality of seeing his account expire in 10 days simply because a 150MB download limit was suddenly capped on him.
Now, perhaps its alright to have this type of limit imposed, but then it has to be communicated to the person before the take up the plan! And, well ok it slipped your mind, hey we’re all human right? But then why oh why wasn’t it built into the software to warn the user that their 150MB for the day is over? Why I ask you?! I mean that is just sick. How can you as a user then verify that you haven’t been cheated of your limit for the day?
How do you know that when you transit from the paying to time to the free time (you get free access from 10pm onwards till 6am) that you’re not being charged now? How do you know? I’m afraid there is no way to know! You just have to take it on face value. CRAP! In short you just have to trust the integrity of a corporation that is not willing to even tell you when their plans change. So, even today, although you’re told that your quota is over, you could be pretty sure it isn’t because that‘s just how much integrity they have! In fact they probably don’t warn you that you’re reaching your 150MB limit just so that they can swindle some more money from us. Hehehehehe! Great ‘business’ model right?!
Hell, if this person had known that there was such a scheme he wouldn’t have gone to SIFY. He would have stuck on with the providers he was on previously or better still moved on to what he’s doing now. But the sad part here is that after being a customer to a provider (aka the cable wala) for 5 years this person is not at all valued. You’re just another person on the doorstep with the begging bowl as far as they’re concerned. Crap, who’s gonna stand for that!
What hurts you in the end is the fact that you think you’re paying for good service, but your actually stuck with something that gives ‘mediocre’ a bad name. I have no words to describe what has been happening, but I sure have acquired a lot of phone numbers of various personal from SIFY and cable walas. Personally, what’s the use of having those numbers cause every number leads you to another. Its like you’re playing treasure hunt and at the end of it all if you’re the first one to reach the end you’ll get your remaining internet days back!
So here it stands, with yours truly swindled out of 20 days of internet time that he paid for. Maybe there are some die hard SIFY fans out there who wish to bring up my ignorance to changing policies to justify the actions of their demi-god internet provider. But then what can a person do when they receive a receipt which very clearly says unlimited usage for a month. I guess they can’t say much right? Its always too bad for the customer cause the customer didn’t know it. Pity really, but then hey, THAT’S BUSINESS!
“There comes a time in a man’s life when realization shall dawn upon him. When that happens he better wake up!”
Business, it’s a funny term and often makes you feel that there ought to be no feelings attached to it. After all, a successful business cannot be run on sympathy! But, that doesn’t mean that a business is run without integrity or transparency. And well, its sad to say this, but what happened to me is just that. I was, to put it a bit harshly, swindled into paying for one month of internet and receiving only 10 days of it! In short ended up doing ‘business’ with people of no integrity, no transparency.
The question here that hits one is WHY? Well it happened because certain individuals prefer to do ‘business’. They don’t like to tell their customers what they are giving them. So for a person who for the past 5 years has never had to worry about download limits on his cable internet connection, suddenly finds himself faced with the harsh reality of seeing his account expire in 10 days simply because a 150MB download limit was suddenly capped on him.
Now, perhaps its alright to have this type of limit imposed, but then it has to be communicated to the person before the take up the plan! And, well ok it slipped your mind, hey we’re all human right? But then why oh why wasn’t it built into the software to warn the user that their 150MB for the day is over? Why I ask you?! I mean that is just sick. How can you as a user then verify that you haven’t been cheated of your limit for the day?
How do you know that when you transit from the paying to time to the free time (you get free access from 10pm onwards till 6am) that you’re not being charged now? How do you know? I’m afraid there is no way to know! You just have to take it on face value. CRAP! In short you just have to trust the integrity of a corporation that is not willing to even tell you when their plans change. So, even today, although you’re told that your quota is over, you could be pretty sure it isn’t because that‘s just how much integrity they have! In fact they probably don’t warn you that you’re reaching your 150MB limit just so that they can swindle some more money from us. Hehehehehe! Great ‘business’ model right?!
Hell, if this person had known that there was such a scheme he wouldn’t have gone to SIFY. He would have stuck on with the providers he was on previously or better still moved on to what he’s doing now. But the sad part here is that after being a customer to a provider (aka the cable wala) for 5 years this person is not at all valued. You’re just another person on the doorstep with the begging bowl as far as they’re concerned. Crap, who’s gonna stand for that!
What hurts you in the end is the fact that you think you’re paying for good service, but your actually stuck with something that gives ‘mediocre’ a bad name. I have no words to describe what has been happening, but I sure have acquired a lot of phone numbers of various personal from SIFY and cable walas. Personally, what’s the use of having those numbers cause every number leads you to another. Its like you’re playing treasure hunt and at the end of it all if you’re the first one to reach the end you’ll get your remaining internet days back!
So here it stands, with yours truly swindled out of 20 days of internet time that he paid for. Maybe there are some die hard SIFY fans out there who wish to bring up my ignorance to changing policies to justify the actions of their demi-god internet provider. But then what can a person do when they receive a receipt which very clearly says unlimited usage for a month. I guess they can’t say much right? Its always too bad for the customer cause the customer didn’t know it. Pity really, but then hey, THAT’S BUSINESS!
“There comes a time in a man’s life when realization shall dawn upon him. When that happens he better wake up!”
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